12 February I was emailed to say this refund was being authorised and would be paid within 14 working days. Customer told Groupon about problems contacting the website and Groupon supplied them with email address. Nothing was ever received, no dispatch email was ever received. H.L said: I wanted to say thank you so much for following up with GroupOn regarding my situation. Groupon is still investigating. Issue resolved on the 26th of March with new booking page. I emailed 3 more times and called about 5 times and got no response. I was tempted to take GroupOn to court to claim costs plus compensation but I think they've been really clever with the legalities of their deals and don't feel I would be successful. On the 28 March the customer stated he wanted a refund and the advisor requested a voucher refund. B.M, groupon said: A bulk email was sent to customers explaining that weekend were no longer available and they were asked to contact Groupon if they wanted a refund. I have used Groupon for various purchase on 10 occasions over the last 12 months.
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I e-mailed Groupon and didn't hear anything, so called them today - the person who I spoke to in Liverpool, said I had to first get an e-mail from uswl confirming that I had no appointments booked - and then forward it to Groupon with. I had not joy after repeated emails/calls/excuses and broken delivery dates with matching bedrooms I escalated this to Groupon in January by email and phone and when I pushed for a refund, a manager called back to say the it would be delivered a couple. It's our way of saying "thanks" for spreading the good word and increasing our collective buying power! I tried on a number of occasions to contact Bounce Rentals to book a vehicle, but could not get through to them, and left a voice mail with my contact details; they did not reply. The customer has been refunded 88 for both vouchers to payment method and issued with a 20 credit to his Groupon account for a gesture of goodwill. Groupon had not been made aware of any other issues with this partner. I want a refund because I paid for something upfront that could not be provided.If a voucher cant be fulfilled then surely Im entitled to a refund? After escalating I was informed that I would get an email update by 6pm- still nothing.
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